I am researching the Meritocracy Effect

on accelerating Internal Inflation 

driving increasing Higher Cost of Living

impoverishing the citizens

terminating their retirement.

The hypothesis is

"Merticracy terminates Retirement and every employee needs to work until the day of death."

Even existing retirees will have to return to work until the day of death, once the cost of living rises beyond one's diminishing deteriorating means. 

Commuters  Audit Committe  is necessary ? ? ? ?

To protect the cOmmuters  frOm  being  CHEATED ? ? ? ?

We mIssed the mOst impOrtant prOspects.

Just  HEARD  at the Market this mOrnIng . . . .

NEXT :  After the Bicycle Tracks are COMPLETED and Fully Utilized . . . .

              When  every household person owns a Bicycle . . . .

              ERP for Bicycles  will  be  Effected ?

NEXT  NEXT:   After the Jogging Paths round sIngapore is COMPLETED and Fully Utilized . . . .

When  every  household adult is  Jogging . . . .

              ERP  for Joggers will be  Effected ?

NEXT NEXT NEXT:

When there is nOthIng Else to ERP . . . .

ERP  for Pedestrians  will be  Effected ?

Aretha Franlin's CHAIN  OF  FOOLS

TV   VIDEO

http://www.youtube.com/watch?v=8ffl3KxY3g4&feature=related

recommended by ViRGiN's  CEO

Delivering good customer service requires that a frontline worker receives supportive assistance from an entire network of co-workers. But the chain of assistance is only as strong as its WEAKEST LiNK.

Richard Branson

I

That’s because delivering good customer service requires that a frontline worker receives supportive assistance from an entire network of co-workers — in effect, a chain reaction of teamwork, one that is consistent from beginning to end. And when it comes to helping a customer, the chain of assistance is only as strong as its weakest link.

I love hearing reports of good care, especially when they’re shared by a Virgin customer. But no matter what the source, there’s usually a lesson to be learned.

Just to prove that I’m not always bashing our competitor, British Airways, I’ll tell a consummate customer story that involves that other British airline:

An Executive Club passenger sitting aboard a jumbo jet about to leave London for New York suddenly realised he’d left his beloved leather coat in the airport lounge.

He rushed to the front of the plane and asked if he had time to get it. “Sorry, sir, too late,” replied a member of the cabin crew.

“But don’t worry. I’ll tell the ground crew and they’ll have it sent to you.”

He returned to his seat, convinced he’d never see his favourite coat again.have always liked Sam Cooke’s old hit song, Chain Gang. It really comes in handy when I’m talking about customer service.

Seven-and-a-half hours later, when the flight arrived at JFK International Airport, the passenger was amazed when an agent met him at the door of the aircraft and handed him his coat. They’d put it on a Concorde flight that had beaten his slower 747 across the Atlantic!

(Of course, I am obliged to point out that British Airways can no longer pull off that particular trick, since the speedy Concorde is no longer in service.)

It’s true that the airline could have put the coat on a later flight and the customer would have been just as grateful when it arrived.

But going the extra mile builds massive customer loyalty and brand-enhancing benefits.

You can be sure that passenger talked up the airline for years, and now even the chairman of a rival company is telling the tale.

How great is that?

Let’s look at another story that clearly demonstrates the importance of every link in the service chain — this time involving Virgin Atlantic.

An Upper Class customer’s free limo failed to connect with him at his New York City hotel. (It turned out the customer had been waiting at the wrong door.) He jumped into a cab to Newark Liberty International Airport, a fair distance from the city. Rush hour traffic was bad; by the time he got to the airport he was very angry, running late and panicking that he’d miss his flight.

The first Virgin agent he located immediately seized control of the situation. She calmed the fuming customer, apologising profusely and assuring him that he would not miss his flight. From her own pocket, she refunded the taxi fare he had paid, then she rushed the passenger through a staff lane and got him to the gate with 10 minutes to spare.

Truly a job well done. Like the leather jacket incident, it demonstrates how great customer service can convert a negative into a positive.

WHEN THE CHAIN BREAKS

Now we come to the part of the story where the chain breaks. During the post-flight debriefing, the agent told her supervisor what had happened and asked to be repaid for the US$70 ($96) cab fare. Rather than congratulating the agent on saving the day, the supervisor asked whether she’d gotten a receipt for the fare.

When her answer was, “There was no time for that,” he actually chastised her. He said, “No receipt, no reimbursement. You’d better take more care next time.”

Clearly, the supervisor was more concerned about rigid adherence to accounting practices than about employee initiative.

While fiscal accountability is important, especially when an outlay of cash is involved, there will always be occasions when an asterisk needs to be marked on the balance sheet.

One thing was certain: Any Virgin employees witnessing their supervisor’s scornful reaction to their colleague’s exemplary deed would be unlikely to display the same resourcefulness. Which means that the customer loses — and so does the entire company.

Happily, the story came to the airport manager’s attention and he quickly took steps to redress the imbalance between company procedures and customer service.

He advised the finance team that he’d approved the cash shortfall, while the supervisor got a quick refresher on how important we at Virgin think it is to “catch people doing something right”.

Eventually I heard this story, and it truly impressed me. The next time I flew through Newark, I made a point of seeking out the agent who had made us proud. I remarked: “I don’t have a taxi receipt, so you probably can’t help me.”

Her astonished smile said it all.

No company can train its front-end people to handle every situation, but you can strive to create an environment in which they feel at ease “doing as they would be done by”.

Good customer service on the shop floor Begins at the Very TOP.

If your senior people don’t get it, even the strongest links further down the line can become compromised, as the story shows.

Finally, poor customer service can also be relished ... if you experience it at the hands of a competitor! At such moments you might catch me humming another old favourite,

Aretha Franklin’s Chain of Fools.

© 2010 Richard Branson. Distributed by The New York Times Syndicate

The writer is the founder of the Virgin Group and companies such as Virgin Atlantic, Virgin America, Virgin Mobile and Virgin Active.

Our government can make more money from FINES!!   BRAVO

sooner or later, they will impose FINES on those disobidient cyclists., illegal parking of bikes, illegal whatever, relating to Bikes!!!

More jobs will be created , i.e.  Bicycles attendants to issue FINES to cyclists, insurance coverage will include death or injuries rusult out of bike related

accidents, more bikes sales and maintenenace shops...

The Land Transport Authority’s two-wheel push

While building the infrastructure is the “easier part”, the authorities feel that getting mutual accommodation among stakeholders such as pedestrians and cyclists presents a “more difficult job”.

#WHY ?   Is it  nOt  Dedicated  CYCLING  PATH ? ? ? ?#

They have identified safety, indiscriminate parking and encroachment of pedestrian sidewalks as issues that need to be addressed in the push towards cycling.

In Tampines, for example, cycling clinics have been conducted to educate residents on safe practices, such as basic hand signals and how to check their bikes’ tyre pressure. The Safe Cycling Task Force volunteer group has conducted talks at workplaces and dormitories to promote safe cycling among FOREiGN WORKERS.  

# {Is this the TRUE  REASON for CYCLiNG} #

As for bicycles being parked indiscriminately and obstructing pedestrians,

LTA prefers the educational approach — compared to enforcement — and it leaves notices cautioning owners against parking at wrong locations.

While Mr Teo urged cyclists to be considerate and to park their bikes at designated racks and areas, he also warned: “If you park your bikes anywhere, it may also be isolated somewhere and be subjected to theft.”

The success of cycling as a travel mode will depend on all road users, Mr Teo said.

“In many ways, this National Cycling Plan is, and will always be, a work-inprogress, as we’ll adjust and take feedback from the local communities and stakeholders to refine our plans,” he added.Watch it >> www.channelnewsasia.com

How on earth did he know so  CLEARLY about  the MESS ? ? ? ?

Was he involved with the MESS ? ? ? ?

WHAT  ELSE  are  ACCURATE  these days ? ? ? ?

OFF-guardity

Errority

Messity

Foreign Talentability

Mistakeability

? ? ? ?

An LTA spokewoman is  a  GHOST  ? ? ? ?

nObOdy  is  takIng  respOnsIbIlIty  ? ? ? ?

CHECK  the  FiSH  HEAD ? ? ? ?

The area has been under construction for some time, so it can be quite messy.

Undergraduate Ooi Shan Chin, 21,

was quite forgiving of the LTA ’s error

If the accuracy of the dataset is questionable, commuters may find themselves incorrectly charged.

NUS systems engineer Dennis Puk

We apologise for any inconvenience caused.

An LTA spokeswoman